Enquiries and consultations

106-0032
3-1-1 Roppongi, Minato-ku, Tokyo
Roppongi T Cube 14F (Reception 14th floor) View on Google Maps

© XICA CO.,LTD.

Privacy Policy

XICA Co., Ltd. (hereinafter referred to as "our company") has established the following policy regarding the handling of personal information (hereinafter referred to as "this Privacy Policy").

1. Compliance with applicable laws, regulations, guidelines, etc.

We will comply with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and other related laws and regulations, the guidelines established by the Personal Information Protection Commission, and this Privacy Policy, and will handle personal information lawfully and appropriately.

2. Acquisition of personal information

We will obtain personal information through lawful and appropriate means.

3. Purpose of using personal information

We will use personal information within the scope of the following purposes of use or the scope of purposes of use that are clear from the circumstances of its acquisition, and will not use it for any other purposes unless we have the consent of the individual or it is permitted by law.

  1. Provision of services and related administrative processes
  2. Notification of service contract expiration, maintenance notice, after-sales service, service support
  3. Notification of new services (including, but not limited to, announcements of seminars and events) and information on new features
  4. Surveys to improve services and develop new ones
  5. Responding to and processing inquiries

4. Entrustment of personal data

In order to smoothly carry out our business and provide better services to our customers, we may outsource the handling of personal data to our partner companies. However, the personal data we outsource will be limited to the minimum information necessary to carry out the outsourced business.

5. Provision of personal data to third parties

We will not provide personal data to third parties without the consent of the individual, unless prior consent has been obtained or permitted by law.

6. Management of Personal Data

We will thoroughly manage the personal data you provide us with by:

  1. Formulation of basic policyIn order to ensure the proper handling of personal data, the Company has established basic policies regarding "compliance with relevant laws, regulations, guidelines, etc." and "contact points for handling questions and complaints."
  2. Development of discipline related to the handling of personal dataOur company has established basic procedures for handling personal data when acquiring, using, storing, etc.
  3. Systematic security control measuresWe have a person in charge of verifying that personal data is being handled in accordance with established procedures, and we have established a system for employees to report to the person in charge.
  4. Personnel security control measuresWhen having employees handle personal data, the Company will thoroughly inform them of the proper handling of personal information, provide them with appropriate training, and provide necessary and appropriate supervision.
  5. physical security measuresWe have implemented measures to prevent personal data from being easily viewed by anyone other than employees who are authorized to handle the data or the person in question. We also take measures to prevent personal data from being leaked in the event that devices or electronic media that handle personal data are stolen or lost.
  6. Technical safety control measuresWe clarify the devices that can handle personal data and the employees who handle those devices, and prevent unnecessary access to that personal data. We also have introduced a mechanism to protect devices that handle personal data from external unauthorized access or unauthorized software.
  7. Understanding the external environmentWe understand the personal information protection systems in each country where personal data is stored and implement safety management measures.
  8. Ensuring accuracy of data contentWe will endeavor to keep personal data accurate and up-to-date to the extent necessary to achieve the purpose of use, and to delete such personal data when it is no longer necessary to use it.
  9. Outsourced supervisionWhen outsourcing the handling of personal data, we select cooperating companies that have taken appropriate safety control measures and provide necessary and appropriate supervision to the outsourcing companies.

7. Request for suspension of use and deletion

If you request that we suspend the use of or delete all or part of the personal information you have provided, we will promptly suspend the use of or delete the information to the extent that we deem appropriate to comply with the request.

If you wish to make a request under this section, please contact our office as specified in Section 11.

8. Disclosure and other requests regarding retained personal data

  1. When there is a request from an individual or their agent to be notified of the purpose of use of retained personal data that identifies the individual, we will notify them without delay, except in the following cases:
    • When the purpose of use of the identifiable personal data held is clear
    • When there is a risk of harming the life, body, property or other rights and interests of a third party
    • When there is a risk of infringing our rights or legitimate interests
    • When it is necessary to cooperate with a national government agency or a local government entity in carrying out legally required duties, and there is a risk of impeding the performance of said duties
  2. When an individual or their agent requests disclosure of retained personal data that identifies the individual or records of provision to a third party (excluding those specified by government ordinance as those in which the public interest or other interests would be harmed if their existence were to become known), the Company will disclose such information without delay, except in the following cases:
    • When there is a risk of harm to the life, body, property or other rights and interests of the customer or a third party
    • When there is a risk of causing significant disruption to the proper performance of our business
    • When it would violate laws and regulations
  3. If an individual or their agent requests the correction, addition, or deletion of retained personal data that identifies the individual, the Company will investigate the request without delay within the scope necessary for the achievement of the purpose of use and respond appropriately based on the results of the investigation.
  4. If an individual or their agent requests the suspension of use of or deletion of retained personal data that identifies the individual, we will respond appropriately if we find that the request is justified.
  5. If an individual or their agent requests that we stop providing retained personal data that identifies that individual to a third party, we will respond appropriately if we find that the request is justified.
  6. If you wish to request any of the above items, please contact our office as specified in Section 11. We will provide you with information on how to proceed.

9. About cookies

We use cookies to advertise and promote our products and services to our customers, to improve the convenience of our website, and to analyze and improve usage.If you allow cookies to be sent and received in your browser settings, we may acquire cookies stored on your device and obtain attribute information that cannot identify you, such as browsing history, service usage history, access source information, device information, and location information.

We use a cookie consent management tool to place cookies on your device. You can withdraw or change your consent to the use of cookies at any time from the consent settings screen. We do not intentionally collect any personally identifiable information, including cookie consent logs.

In addition, we may provide information obtained through cookies (personal information such as browsing history) to third parties for specific purposes in accordance with laws and regulations. In such cases, we will handle the information in accordance with Section 5.

You can set your browser to accept or decline cookies, notify you when a cookie is received, or select other options. Please check your browser settings. Please note that if you decline or delete cookies, the functionality available on the website may be limited.

10. Contact point for inquiries regarding personal information

If you have any opinions, questions, complaints or other inquiries regarding our handling of personal information, please contact us by mail at the address listed below.

[Contact point for inquiries regarding personal information]
To: XICA Corporation Corporate Headquarters
By post mail: Roppongi T-Cube 106F, 0032-3-1 Roppongi, Minato-ku, Tokyo, 1-14

11. CHANGES TO THIS PRIVACY POLICY

The Company reserves the right to change the contents of this Privacy Policy without notifying users, except for matters otherwise specified by laws, regulations, or other provisions of this Privacy Policy. The changed Privacy Policy will take effect from the time it is posted on this website.

Established on February 20, 2012
Revised on July 19, 2023
Revised November 17, 2025

XICA Co., Ltd.
Roppongi 106-0032-3, Minato-ku, Tokyo, Zip: 1-1
Roppongi T-Cube 14F
Representative Director Yoshiaki Hirao